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Comprehensive legal solutions for contracts, disputes, and compliance. Our expert team ensures legal protection and strategic guidance for your business.

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Specialised AML consulting to develop and maintain robust anti-money laundering policies. We assess risks, offer ongoing support and provide tailored AML services.

Obtaining a crypto license:

We offer licensing and ongoing support for your crypto-business. We also offer licences in the most popular jurisdictions.

Registration of legal entities:

Efficient legal entity registration support. We manage documentation and interaction with the authorities, ensuring a seamless process for establishing your business.

Opening bank accounts:

We facilitate the opening of bank accounts through our extensive network of partners (European banks). Hassle-free process, tailored to your business needs.

COREDO TEAM

Nikita Veremeev
Nikita Veremeev
CEO
Pavel Kos
Pavel Kos
Head of the legal department
Grigorii Lutcenko
Grigorii Lutcenko
Head of AML department
Annet Abdurzakova
Annet Abdurzakova
Senior Customer Success Manager
Basang Ungunov
Basang Ungunov
Lawyer at Legal Department
Egor Pykalev
Egor Pykalev
AML consultant
Yulia Zhidikhanova
Yulia Zhidikhanova
Customer Success Associate
Diana Alchaeva
Diana Alchaeva
Customer Success Associate
Johann Schneider
Johann Schneider
Lawyer
Daniil Saprykin
Daniil Saprykin
Head of Customer Success Department

Our clients

COREDO’s clients are manufacturers, traders and financial companies, as well as wealthy clients from European and CIS countries.

Effective communication and fast project realisation guarantee satisfaction of our customers.

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Chicrypto
Xchanger
CONVERTIQ
Crypto Engine
Pion

When I launched COREDO in 2016, my goal was simple and ambitious: to give entrepreneurs and capital managers from Europe, Asia and the CIS a reliable path into the complex world of international structuring, licensing and compliance. Since then the COREDO team has implemented dozens of fund projects: from the EU and the UK to Singapore and Dubai — and I can clearly see how the Variable Capital Company (VCC) in Singapore is changing the game for hedge funds. This article is a distillation of COREDO’s practice: what works, where the pitfalls are, and how to achieve maximum operational and tax efficiency from a VCC in 2026.

What is a VCC, and why choose Singapore?

Illustration for the section «What is a VCC and why Singapore?» in the article «Variable Capital Company in Singapore – a structure for hedge funds 2026»
Variable Capital Company (VCC), is a Singaporean form of fund organization, developed specifically for the needs of investment structures. Unlike a traditional company, a VCC allows variable capitalization: a fund can freely issue and redeem shares at net asset value (NAV), simplifies the distribution of income and the range of share classes, and also allows operating a structure in an umbrella fund structure with sub‑fund segregation. For hedge funds this is the equivalent of a Swiss Army knife: flexibility, speed and control over liquidity.

Singapore is strengthening its position in Asia as a regulated “onshore” haven. In practice COREDO confirms: investors from Europe and Asia view the VCC as an understandable compromise between strict regulation and commercial efficiency.

The regulator MAS builds frameworks through the Securities and Futures Act (SFA), supplements them with MAS guidance VCC, and the tax infrastructure relies on a wide network of double taxation agreements. As a result, the VCC in Singapore becomes a logical choice for hedge funds, especially when institutional acceptability and readiness for Due Diligence by prime brokers and banks are required.

VCC architecture: umbrella and sub-funds

Illustration for the section «VCC architecture: umbrella and sub‑funds» in the article «Variable Capital Company in Singapore – structure for hedge funds 2026»
VCC supports an umbrella fund structure with multiple sub‑funds. Each sub‑fund forms a separate segregated portfolio: the liabilities of one sub‑fund do not legally transfer to another. In real COREDO projects this allows isolating strategies (for example, market neutral and event‑driven) and creating different share classes by currency, fees and liquidity for different investor profiles.

The liquidity and variable capitalisation of a VCC allow organizing subscription and redemption mechanics with gate provisions and side pockets for complex or illiquid assets. I always recommend documenting capital reduction procedures and variable capital processes so that the Administrator and Custodian can execute them without manual workarounds. This is the foundation for robust liquidity management, especially when using leverage and derivatives.

For hedge funds, the flexibility of the VCC is revealed through capital flexibility and share classes: you can launch both open‑ended and closed‑ended VCCs, and if necessary – convert or launch parallel classes for new mandates. Our experience at COREDO has shown that properly structured classes can reduce conflicts of interest between investors with different liquidity windows and lower operational risks in stress scenarios.

Manager licensing

Illustration for the section «Manager licensing» in the article «Variable Capital Company in Singapore – structure for hedge funds 2026»
Key question: what licences does a fund manager need in Singapore. Depending on the strategy and investor base this is the Capital Markets Services (CMS) licence for fund management or the Registered Fund Management Company (RFMC) regime. CMS suits large-scale managers and allows a broader range of activities; RFMC is a simplified regime for managers with smaller AUM, but with limits. The solution developed at COREDO typically combines an assessment of target investors, marketing geographies and derivative instruments to determine the least sufficient regime.

MAS requirements for VCC include corporate governance, appointment of a licensed or registered manager, an auditor, a corporate secretary and, as a rule, a fund administrator.

For retail funds – different thresholds and requirements for a depositary/trust structure; for professional and institutional funds, more flexibility but not less responsibility. The COREDO team ensures that governance meets institutional investors’ expectations: independent directors with relevant qualifications, clear fiduciary duties, a meeting calendar, minutes and a conflicts of interest policy.

Regarding product restrictions the VCC as a form is flexible. Restrictions more often follow from investor status and the manager’s licence. In the institutional/accredited segment Singapore does not set strict limits on derivatives and leverage, but requires an adequate risk management framework, disclosures and controls. COREDO’s experience confirms: MAS’s inspection focus is on the actual implementation of policies, not just their formal existence.

Taxes for VCC: 13R/13X and residency

Illustration for the section «Taxes for VCC: 13R/13X and residency» in the article «Variable Capital Company in Singapore – structure for hedge funds 2026»
VCC tax benefits are based on the regimes Section 13R and Section 13X. The 13R regime is intended for onshore‑funds with certain requirements for AUM and investor profile; 13X is a more “institutional” incentive without investor restrictions, but with minimal economic criteria. In COREDO cases we achieve optimization by obtaining a tax residency certificate for the VCC, access to the DTA network and proper management of withholding tax implications for funds.

Economic substance requirements for VCC — a point of focus in 2026. A management function in Singapore is required: board meetings in Singapore, a local director, on‑the‑ground contracts with administrators and auditors, as well as a reasonable “critical mass” of operations and decision‑making. The issue of substance and employees vs service outsourcing is addressed by a combination of the manager’s core‑personnel and outsourcing non‑core functions. We take into account BEPS 2.0 / Pillar Two implications for funds: hedge funds are often subject to carve‑outs, but this requires a review of the group structure and investor layers.

GST treatment for investment funds in Singapore is usually neutral at the investment level, but contractual relationships with suppliers are important. Transfer pricing considerations for fund groups are relevant for cross‑border services of the manager and the related administrator, and I recommend establishing a TP policy from day one. This reduces the risk of queries when obtaining tax residency and during subsequent audits.

Timeline and stages for launching a VCC

Illustration for the ‘Timeline and stages for launching a VCC’ section in the article ‘Variable Capital Company in Singapore – structure for hedge funds 2026’
The VCC registration timeline and launch stages depend on the readiness of the manager and investor documentation. In a standard COREDO project we complete this in 6–10 weeks from decision to first subscription:

  • Weeks 1–2: VCC architecture and fund structure 2026, selection of RFMC/CMS, appointment of directors, start of KYC on beneficiaries, preparation of constitutional documents.
  • Weeks 2–4: filing with the RFMC or CMS (if required), arranging corporate services, preparation of the offering memorandum, subscription agreement, NAV policy and valuation, draft AML/CFT framework.
  • Weeks 4–6: opening bank and brokerage accounts, selection of administrator and custodian, setup of transfer agency and investor servicing, finalizing derivative ISDA/GMRA/prime brokerage arrangements.
  • Weeks 6–10: testing reconciliations and fund accounting, launching CRS/FATCA processes, data protection policy and cross-border data flows, final board approvals and first subscription.
We record the step-by-step VCC creation plan and launch timeline in a Gantt chart with responsibilities and checkpoints. This discipline shortens time-to-market and increases the chance of successful onboarding with prime brokers.

Operational blocks: AML/KYC and reporting

Operational reliability: a critical factor for VCC Singapore hedge funds. In COREDO projects I focus the team on the following modules:

  • Administration and accounting: an independent third‑party administrator, clear NAV policies, independent valuation and NAV procedures for illiquid/OTC. Reconciliation and fund accounting best practices, daily reconciliation with prime brokers, the custodian and the bank.
  • Prime brokerage and leverage: documenting prime brokerage and leverage arrangements, margin terms, haircuts, stress tests, derivatives clearing and collateral management. We include insurance and operational risk transfer where economically justified.
  • Transfer agency and investor relations: transparent subscription and redemption mechanics, processing side letters, control of gate provisions and side pockets. Maintaining the beneficial ownership register of the VCC and notice requirements for investors.
  • Compliance: AML/CFT controls for fund subscriptions, KYC and PEP screening procedures, transaction monitoring and sanctions screening. Integration with FATF recommendations for fund administrators and CRS/FATCA reporting obligations.
  • Internal controls: risk management framework for hedge funds, internal controls and compliance monitoring, internal audit and external audit requirements. We include cybersecurity: cybersecurity controls for fund managers and a policy on data protection and cross‑border data flows.
COREDO’s practice shows: if these blocks are described in the Offering Memorandum and the compliance policy, and then embedded in operations, MAS inspections are uneventful and investor ODD proceeds without delays.

Master-feeder: marketing in the EU and Asia

A VCC’s compatibility with a master‑feeder structure is a proven solution for geographic marketing. Often the VCC acts as the master, and the European feeder is managed by an AIFM under the applicable AIFMD. Alternatively, a feeder‑VCC with a master in another jurisdiction is possible, but for institutional investors a Singapore master is convenient from a reporting and DTA perspective.

Marketing funds to EU and Asian investors requires compliance with local rules. In the EU – NPPR under AIFMD, operating through a licensed AIFM and controlled distribution channels. In Asia, a country‑by‑country approach: onshore vs offshore domicile decision factors and passporting alternatives. The COREDO team configures distribution channels so as not to cross the line «offering to the retail public», if the strategy is strictly professional.

Within a master‑feeder we model withholding tax, operational liquidity between levels and NAV cut‑off in advance so that the feeder level does not «break» the timing logic of the master. This is especially important for high‑frequency trading and the use of complex derivatives.

Cayman vs VCC: which wins when

The VCC vs Cayman question comes up in about every other hedge fund project. Cayman historically dominated as an offshore SPV, but the trend is shifting toward regulated onshore structures. VCC has tax advantages with 13R/13X, a network of DTA, a clear MAS regime and economic substance — arguments in favor of Singapore. On the other hand, Cayman can remain attractive for certain strategies, especially when there is an established pool of investors.

Cayman Islands vs VCC cost comparison in 2026 shows: setup for VCC is comparable or higher, but recurring compliance costs for VCC are often more predictable, and ROI improves due to tax efficiency, access to Asian investors and reduced frictions with banks and custodians. Operational due diligence for prime brokers also proceeds faster when the structure is onshore and regulated.

I’ve noticed that for funds with ESG integration and reporting, institutional fundraising and long-term plans, VCC offers a strategic advantage. For a short horizon and a limited circle of LPs, an offshore SPV sometimes still makes sense, but increasingly such managers view VCC as the next step.

How to change your domicile without incurring losses

Redomiciliation of funds to Singapore is becoming in demand in 2026. Liquidation and re-domiciliation of VCC can proceed under two scenarios: transferring the existing fund while preserving its history, or closing the old one and launching a new VCC with the transfer of assets. In both cases, notice requirements and investor disclosures, assessment of tax consequences, and coordination with counterparties (prime brokers, custodians, administrator) are important.

Winding up procedures for VCC sub‑funds allow closing individual strategies without collapsing the entire ‘umbrella’. This is a convenient tool for managers running multi-strategy funds and for investors who do not want to sell off the entire portfolio. The COREDO team builds roadmaps for the stages of winding down, including audit, final NAV, distribution and legal reporting.

Frequently asked questions from managers and investors

Should an existing Cayman hedge fund be converted to a VCC in 2026?

If the fund has institutional plans in Asia, a need for DTA and you are aiming for onshore residency, conversion makes sense. Weigh the cost of redomiciliation, tax savings and investor perception. Our experience suggests: a positive NPV most often appears on a 2–3 year horizon.

How does a VCC affect the fund’s ROI and operating expenses?

ROI benefits from tax incentives 13R/13X and reduced frictions with service providers. Operating expenses become more transparent: administration, audit, compliance, governance. In terms of OPEX/ AUM dynamics, especially after reaching critical mass, a VCC demonstrates competitive economics.

What compliance risks arise when managing a VCC from Europe or Asia?

Key ones are economic substance in Singapore, the correct license (CMS or RFMC), continuous AML/CFT and sanctions control, as well as data protection for cross‑border data flows. The solution: allocate functions so that the “reasonable management center” is in Singapore, and outsourcing does not replace core‑decision making.

How to organize a master‑feeder structure with a VCC and a European AIFM?

VCC as master, EU feeder under an AIFM with NPPR, a workable scheme. It’s important to synchronize NAV cut‑off, disclosures, KIDs/ PRIIPs (if relevant), as well as TP policy and cross‑border fee flows. The COREDO team designs documentation to meet both MAS and AIFMD expectations.

What risk management and NAV valuation measures are required for a VCC?

Documented NAV policies are required, independent valuations for illiquid/OTC, liquidity stress tests, counterparty and leverage limits, as well as regular reporting to the board’s risk committee. For derivatives: procedures for collateral management, variation/ initial margin and fair value models.

How does a VCC integrate with FATCA/CRS requirements and sanctions control?

A VCC registers as a Reporting FI, the administrator conducts KYC/AML, PEP screening, CRS/FATCA reporting, and sanctions screening is performed at subscription and on an ongoing basis. COREDO solutions use automated lists and triggers for transaction monitoring.

What restrictions are there on the use of derivatives and leverage in a VCC?

In the institutional/ accredited segment, there are no retail‑style restrictions, but there are requirements for risk management, liquidity and disclosures. Brokers and custodians also impose their own limits, which effectively become the risk cap.

Is an independent director and a depositary required for a VCC fund?

An independent director is highly desirable: it strengthens governance and passes investor ODD. A depositary is mandatory for retail funds; for professional funds, a custodian is required, and depositary functions can be handled through custody agreements and the administrator.

COREDO Case Studies: How We Solved the Challenges

Case 1: launches of two sub‑funds under a VCC for quant strategies.
Client: a European manager, targets – Asian LPs and prime brokerage in Singapore. COREDO developed a VCC sub‑fund segregated portfolio with market neutral and stat‑arb strategies, 13X, RFMC, an independent administrator and custodian. Result – launched in 9 weeks, successful ODD at two prime brokers, a positive track record and an expansion plan.

Case 2: redomiciliation from Cayman to a VCC while retaining investors.
Objective: reduce withholding on dividends and coupons through a DTA and enhance operational transparency. The COREDO team performed the redomiciliation, retransferred ISDA/GMRA, synchronized notice requirements and conducted a tax assessment. Within a year the client obtained a tax residency certificate and reduced the portfolio’s overall WHT.

Case 3: strengthening AML/CFT and sanctions screening at an existing VCC.
After a request from the bank the client approached us. The solution developed by COREDO included configuring KYC/PEP screening, ongoing transaction monitoring, updating policies in line with FATF and MAS guidance, implementing an incident‑management system and staff training. The bank confirmed compliance, and operational delays ceased.

Cost of a VCC in Singapore in 2026

Cost model: setup vs recurring compliance costs: the key to managing the fund’s P&L. Typically, initial costs include incorporation of the VCC, the manager’s licensing trajectory (CMS/RFMC), preparation of the Offering Memorandum and agreements, onboarding of the administrator and custodian, as well as legal and tax opinions. Recurring – administration and NAV calculation, audit, tax reporting, compliance-monitoring, corporate secretarial services and the board.

For an umbrella VCC the cost element scales by sub‑funds: each sub‑fund adds a share of administration, custodial accounting and audit hours. At the same time the scale effect with AUM usually reduces expenses relative to assets. COREDO’s practice shows that optimizing providers (administrator and custodian) and unifying NAV and reporting schedules reduce OPEX without loss of control.

Project plan with COREDO for the initial subscription

  • Diagnostics and target model: choose VCC vs alternatives, determine CMS or RFMC, assess the 13R/13X tax regime and economic substance requirements.
  • Fund architecture: umbrella vs single‑fund, share classes, liquidity management, side pockets, gate provisions, NAV policy and valuation.
  • Providers: third‑party administrator selection criteria, custodian and fund administration requirements, auditor selection, cybersecurity and data protection.
  • Documents: offering memorandum, subscription agreement, AML/CFT policy, sanctions screening, CRS/FATCA, VCC beneficial ownership register.
  • Integration with brokers and banks: prime brokerage, derivatives clearing, collateral management, reconciliation and accounting.
  • Marketing and compliance: AIFMD/NPPR for the EU, Asian channels, notice requirements and investor disclosures, ESG integration (on LPs’ request).
  • Launch and monitoring: test‑set, first subscription, board reports, internal audits, readiness for MAS inspections and enforcement trends.
The COREDO team runs the project on a turnkey basis, but I always leave the manager in control of key decisions. This is your fund, and governance should work for you and your investors.

VCC — a long-term vehicle

Variable Capital Company Singapore – this is not just a legal wrapper, but an institutional-grade platform for hedge funds ready to play the long game. The liquidity and variable capitalization of the VCC, sub‑fund segregation, tax incentives 13R/13X, compatibility with master‑feeder structures and the strict but predictable oversight of the MAS create the foundation for sustainable growth. Yes, there are requirements for economic substance, governance and compliance. But that is exactly what investors and counterparties like — and what adds value to your brand.

If you are wondering how to register a VCC for a hedge fund in Singapore, which licensing regime to choose, how to ensure economic substance for the VCC’s tax efficiency and how to build an operational model without “bottlenecks”, I am ready to discuss your case in detail. COREDO’s experience in the EU, the UK, Singapore and Dubai helps connect the tax, regulatory and operational dimensions into a single strategy. In the outcomes, discipline, transparency and speed matter — and those are precisely what we rely on every day.

Since 2016 I have been heading COREDO and every day I see how one discipline changes the resilience and value of businesses in Europe, Asia and the CIS: a competent whistleblowing program in fintech. It has long ceased to be a “compliance box” and has become an element of corporate governance that affects Licensing, access to banking infrastructure, cost of capital and customer trust. The COREDO team has implemented dozens of deployments for payment organizations, neobanks, crypto platforms, brokers and companies building multi-jurisdictional structures in the EU, the UK, Singapore and Dubai. Below is my practice summary: what the EU directive requires, how to launch a system in 8–12 weeks, where the ROI is, and how to scale solutions across an international group.

Why fintech needs a whistleblowing program

Illustration for the section “Why fintech needs a whistleblowing program” in the article “Whistleblowing in fintech — how to implement a complaints system under EU directives”

Fintech companies operate under increased scrutiny from regulators and payment infrastructure. Payment licenses, PSD2 processes, EBA Guidelines on governance, AML/CTF frameworks and operational resilience requirements converge on one point: the ability to quickly detect and remediate breaches. An internal whistleblower program provides a controlled early-warning channel, not a stream of leaks to social media and journalists.

Our experience at COREDO has shown: a properly designed reporting system for violations reduces the average time to detect an incident by 40–60%, and the total damage from fraud and fines by tens of percent. The economic efficiency of a reporting program is reflected in prevented losses, reduced compliance costs (especially audits and consulting), and increased investment attractiveness — investors are more willing to back companies with a mature compliance landscape.

Regulatory framework: directives and laws

Illustration for the section «Regulatory framework: directives and laws» in the article «Whistleblowing in fintech – how to implement a complaints system under EU directives»

EU directive on the protection of whistleblowers 2019/1937 obliges organizations with 50+ employees, as well as companies from regulated sectors, to establish internal reporting channels and protect whistleblowers from reprisals. Employer obligations under the EU directive include:

  • a secure and accessible internal channel (including anonymous reporting channels where permitted by national law);
  • appointing persons responsible for processing reports and conducting internal investigations;
  • response to a complaint: acknowledgement of receipt within 7 days and final feedback within 3 months;
  • a non‑retaliation policy and legal mechanisms to protect whistleblowers.

National implementing laws in EU countries introduce details: in some places anonymity is explicitly encouraged, in others it is left to the company’s discretion. COREDO’s practice confirms: even where anonymity is not mandatory, the market (banks, partners, auditors) regards anonymous channels as best practice.

In the United Kingdom the FCA expects mature whistleblower protection procedures (including a “whistleblowing champion” for large firms; see SYSC 18). For payment and banking groups, the EBA Guidelines on internal governance and reporting expectations apply: a corporate whistleblowing policy is considered part of the internal control system. PSD2 strengthens requirements for operational incidents and security; an effective complaints system helps to detect and document them.

GDPR and the protection of whistleblowers’ personal data form a mandatory framework. A correct legal structure relies on a combination of “legal obligation” and “legitimate interest”, data minimisation and pseudonymisation, restricted access and controlled retention periods. For cross‑border transfers of complaint information outside the EEA we take Schrems II into account: standard contractual clauses (SCCs), transfer risk assessment, and cryptographic protection. In the absence of a complaints system and data protection, a company faces legal risks and fines: national sanctions for non‑compliance with the EU directive and penalties for compliance breaches in the EU under the GDPR.

Architecture and technologies of a mature system

Illustration for the section «Architecture and technologies of a mature system» in the article «Whistleblowing in fintech – how to implement a complaints system under the EU directives»

I describe a reference target architecture that the COREDO team develops for fintechs.

  • Channels: protected feedback forms (web), secure drop, hotline with recording, mailbox, channel for third parties (external channel for complaints by a third party: external reporting). For anonymity we use end-to-end encryption of messages, the ability to upload files, metadata and the degree of pseudonymization.
  • Case management: tools for case management allow registering, routing and investigating reports; important are automation of complaint triage, prioritization of incidents and SLAs for response. Role separation (RBAC), access control and privilege separation are mandatory.
  • Information security: ISO 27001 and SOC 2 standards for whistleblowing providers; PCI DSS is relevant if investigations involve payers and elements of payment data — then we design a strict separation of environments. Audit log and data integrity control, logging and auditing of actions in the system, chain of custody of digital evidence: without these, investigations and e-discovery risk failing in court.
  • Submission technologies: external whistleblowing provider (SaaS) versus on-premise. SaaS speeds up the launch and covers multi-jurisdictionality, but requires legally correct data transfers (DPA, SCCs, list of subprocessors). On-premise gives maximum control and may be justified for banks/exchanges. The solution developed by COREDO for one payments group combines a SaaS portal for the employee and an on-prem evidence repository.
  • ML/NLP: we apply ML/NLP capabilities for classifying complaints and identifying systemic risks cautiously: automatic scoring for triage, thematic clustering, highlighting PEP/sanctions triggers, but with a constant human-in-the-loop. Machine learning for identifying fraud patterns works well together with AML alerts data.

Integration of AML and KYC

Illustration for the section «Integration of AML and KYC» in the article «Whistleblowing in fintech — how to implement a complaints system under EU directives»

Integration of whistleblowing with AML and KYC turns reports into operational signals for monitoring. Customer and employee complaints often highlight weak spots: fake accounts, trade in «mules», incompetent EDD, breaches of sanctions policy. In COREDO’s practice, a support operator’s complaint helped identify a limit‑circumvention scheme in a neobank; linking the complaint to the TM system reduced time‑to‑block to hours.

KYC processes and the impact of complaints on monitoring are expressed in three streams:

  • risk re-scoring of the client and segment;
  • cases about employees and contractors (third‑party risk) → review of access and functions;
  • escalation to the FIU when signs of money laundering are detected.

AML compliance and interaction with complaints require clear procedures for dividing responsibilities among the CCO, DMLRO and the investigations team, to avoid conflicts of interest.

Implementation in a fintech company: step-by-step

Illustration for the section «Implementation in a fintech company: step-by-step» in the article «Whistleblowing in fintech – how to implement a complaints system under EU directives»

I distilled the key steps into a practical roadmap. The COREDO team typically completes the rollout in 8–12 weeks for a startup and 12–16 weeks for a mature PSP.

  1. Diagnostics and architecture
    • compliance audit of the directive at the group level;
    • map of jurisdictions and assessment of international delineation for complaints;
    • data protection impact assessment (DPIA) for whistleblowing;
    • choice of model: SaaS vs on‑premise, requirements for end‑to‑end encryption, secure drop.
  2. Policy and documentation
    • template of internal policy on whistleblowing for fintech: objectives, scope, channels, roles and responsibilities (DPO, CCO, CRO, CTO), timelines 7 days / 3 months, non‑retaliation, data retention, interaction with EU regulators;
    • corporate documentation: regulations, investigation procedures, incident response plan and business continuity;
    • anti‑corruption policy and reports of violations – align with the overall compliance framework.
  3. Technological implementation
    • provider selection and licensing, contracts with service providers, DPA and SCCs;
    • integration with ERM/CRM/HR systems, RBAC configuration, audit log;
    • testing of logging, integrity control, chain of custody, WORM storage.
  4. Processes and SLA
    • legal assessment of complaints and triage: classification of legal significance, conflicts of interest, routing;
    • SLA for responding to reports, KPI time‑to‑resolution, % of confirmed complaints;
    • internal investigation protocol for reports of violations, forensic investigation, e‑discovery.
  5. Training and communications
    • training of staff and awareness raising (awareness) with a focus on non‑retaliation;
    • communication strategy for employees and stakeholders, multilingualism, FAQ;
    • external channel for complaints from clients, partners and counterparties.
  6. Pilot and launch
    • control period with parallel manual duplication, «hotline» for questions;
    • preparation for external audits and regulator inspections, dry‑run with internal audit;
    • reporting to the board of directors (board oversight), corporate governance and whistleblowing in one package.

Cross-border data and Schrems II

Scaling a program across multiple jurisdictions creates three types of challenges: legal, technical, and managerial. Managing multijurisdictional privacy requires local addenda to the policy, local case managers, and central coordination for cross-border matters. How to ensure cross-border transfer of complaint data? We use SCCs, encryption “in transit” and “at rest”, pseudonymization and data minimization, as well as technical measures for Schrems II (key management in the EEA, provider’s lack of access to the keys).

GDPR requires a DPIA for high-risk processing. A data protection impact assessment (DPIA) is not a formality but a living risk matrix and set of safeguards. In COREDO projects we include retention period controls, anonymization procedures, an access register and periodic review of TIAs for countries outside the EEA.

ROI and performance metrics

The assessment of ROI for implementing a whistleblowing system is based on the following metrics:

  • cost‑per‑case, time‑to‑resolve, time‑to‑acknowledge;
  • % of confirmed complaints and repeat incidents;
  • prevented loss: avoided fines, losses from fraud, legal expenses;
  • indirect benefits: lower insurance costs, improved terms with correspondent banks, increased attractiveness to investors.

The cost of implementation vs savings from prevented violations in a typical PSP is recouped in 9–18 months. In one of COREDO’s cases, complaints from the front office exposed a cashback theft scheme; the prevented loss in the first six months exceeded the budget for a three‑year subscription to the SaaS platform.

COREDO case studies: neobank and PSP

Case study: implementation in a neobank. The company operated in several EU countries and in the United Kingdom, serving millions of customers. The goal was a single reporting system for employees, as well as an external channel for customers and partners. Scaling the whistleblowing system across the international group required decoupling local legal particularities from centralized case management. COREDO implemented a SaaS solution with an on‑prem evidence archive, E2E encryption, RBAC, integrations with HRIS and TM, and an ML module for prioritization. The board of directors received quarterly KPI reports, and «tone from the top» lowered barriers to reporting. As a result, time‑to‑resolution fell by 47%, and the % of substantiated complaints stabilized at a healthy 32–38%.

Case study: a PSP licensed in the EU with operations in Dubai and Singapore. Regulators expected strict oversight of contractors and third‑party risk. COREDO developed a corporate policy, connected an external third‑party complaints channel, set up chain of custody, e‑discovery, and procedures for cooperation with external investigative authorities. In one incident an internal complaint led to an AML escalation and the correct filing of reports with the FIU. The regulator’s review concluded without sanctions.

C-level liability in the absence of a system

Legal risks when there is no complaints system include sanctions for non‑compliance with the EU directive, refusal or restriction of a license, increased regulatory scrutiny and tougher terms from payment partners. Legal liability of C‑level executives for the absence of a complaints system is not theoretical: in several countries leaders may face administrative liability. Employment law and protection against employee reprisals cover dismissal, demotion, harassment and indirect sanctions; a non‑retaliation policy and employee protections must be documented and applied in practice.

The assessment of reputational risks in public investigations is obvious: leaks and publications shape a narrative that auditors, banks and investors later join. A whistleblowing system is a tool of governance and transparency, not a “complaints box”.

Criteria for choosing a provider

Recommendations for selecting a platform provider for complaints:

  • compliance with ISO 27001 and SOC 2 Type II, independent audits, pentest results;
  • end-to-end message encryption, secure drop, protected forms, no tracking;
  • audit log, integrity control, immutable storage of critical artifacts;
  • flexible RBAC model, segregated duties, delegation without revealing the informant’s identity;
  • API integrations with ERM/CRM/HR, SSO, SCIM;
  • transparent DPAs, list of subprocessors, options for data in the EEA, Schrems II compatibility;
  • SLA for availability and time-to-acknowledge, clear total cost of ownership.

Technical choices: SaaS vs on-premise. For most fintech startups SaaS is more practical due to speed, cost, and continuous updates. Banks, exchanges and custodians often choose on-prem or hybrid.

Interaction with the regulator: roles

Roles and responsibilities: DPO: data protection, DPIA and cross-border transfers; CCO: methodology, triage and engagement with regulators; CRO – embeds the results into the risk map; CTO – security and integrations; internal audit: independent review of effectiveness and fraud investigation. Board oversight: a mandatory part of corporate governance.

Issues of engagement with EU regulators and national authorities are resolved through protocols: when and how to escalate, who makes contact, which notification templates are used. European Banking Authority reporting requirements and EBA Guidelines help set the structure. FCA expectations on whistleblower protection in the UK are useful to incorporate even for firms operating only in the EEA – it improves discipline.

Anonymous vs Identified

Anonymity and pseudonymization of reports increase willingness to report, especially in hierarchical cultures or in distributed teams. The advantages of anonymity – more signals, less fear. Drawbacks: difficulty asking clarifying questions and the risk of abuse. A practical compromise: an anonymous channel with the option for two-way communication, pseudonymization in case management, and a clear filter for ‘noisy’ signals. A non-retaliation policy also applies to identified reports; this is an important marker of maturity.

Regarding reward models and whistleblower incentives in the EU: cash bonuses are not standard, but recognition, favorable development opportunities, and inclusion in ethics programs are possible. It’s important that the incentive comes from safety and confidence in the process.

Company integration and licensing

Registering a legal entity in the EU: the impact on compliance becomes apparent immediately. When opening bank accounts, obtaining licenses (payment services, forex, crypto), as well as when expanding into the UK, Singapore or Dubai, regulators and banks expect to see not only AML/KYC‑policies but also a functioning complaints system. The AML and corporate support services provided by COREDO include linking whistleblowing with sanctions policies, anti‑corruption, compliance risk management, and corporate ethics.

Fintech regulators: PSD2’s impact on processes leads to heightened oversight of security incidents and operational resilience. A complaints program reinforces readiness for incidents and business continuity plans (BCP).

Preventing Repeat Violations

Preventive measures and reduction of repeat violations depend on proper “closing the loop”: root cause analysis (root cause), action items, implementation controls and their verification by internal audit. Change management (change management) when implementing new controls and communications with employees reduce resistance and improve adoption.

Key performance indicators (KPIs) for the complaints program:
  • time‑to‑acknowledge and time‑to‑resolution;
  • % of confirmed complaints and depth of root cause analysis;
  • share of complaints that led to changes in policies/processes;
  • employee awareness level, training coverage;
  • ROI metrics: cost‑per‑case, prevented loss, time‑to‑resolve.

Forensics: evidence in court

Record-keeping and storage of evidence in accordance with the law: a foundational discipline. Internal audit and fraud investigations rely on the chain of custody, version control, hash sums, storage in secure containers, and segregation of access. Forensic investigations into internal breaches and e-discovery prepare the company for litigation; precise procedural logic increases the chances of a successful defense.

Timeline and stages of a startup and a mature group

Timeline and stages for implementing a complaints system for a fintech startup:

  • Weeks 1–2: diagnosis, DPIA, architecture.
  • Weeks 3–6: policy, contracts, SaaS configuration, integrations.
  • Weeks 7–8: training, pilot, launch, short audit.

For a corporate group:

  • Weeks 1–4: group framework, local addenda, DPIAs and TIAs.
  • Weeks 5–10: integrations, migration from local “inboxes”, training and communications.
  • Weeks 11–16: pilot in key countries, scaling, preparation for external audit.
COREDO’s practice confirms: when the board of directors personally supports the program, resistance decreases and metrics improve by 20–30%.

How COREDO helps

At COREDO we cover the entire cycle: from choosing a provider and building processes to integration with AML/KYC and preparation for regulator inspections. The COREDO team has delivered projects in the EU, Czechia, Slovakia, Cyprus, Estonia, the United Kingdom, Singapore and Dubai; this helps account for local nuances and partner bank requirements. For neobanks and PSPs a package is available: policies and regulations, DPIA and Schrems II compliance, integrations with HR/ERM/TM, training, a KPI dashboard and an annual effectiveness audit.

The solution developed at COREDO often includes an ML module for initial complaint classification, legal triage templates and escalation mechanisms to external authorities when necessary. We do not replace internal functions, but build a resilient system that is easy to scale to new jurisdictions and licences.

Recommendations for C-level executives on one page

– Assign ownership at the board level and designate responsible persons (DPO, CCO, CRO, CTO).

– Ensure a multichannel approach: internal and external channels, anonymity, two-way communication.

– Adopt a non‑retaliation policy and real protections for EU whistleblowers.

– Integrate the system with AML/KYC, HR and ERM; set up automation for triage and SLAs.

– Conduct a DPIA, configure cross-border transfers per Schrems II, data minimization and pseudonymization.

– Set up an audit log, integrity controls, chain of custody; prepare e‑discovery.

– Choose a provider with ISO 27001/SOC 2, E2E encryption and a clear DPA.

– Introduce KPI and ROI metrics; run a pilot and regular external and internal audits.

– Build a communication strategy and regular training; remember third parties and contractors.

– Keep a response and business continuity plan ready; update measures after each case.

Conclusions

Whistleblowing is not a mere box‑ticking requirement under the directive, but a management tool that protects licenses, turnover and reputation. Companies that take AML, KYC, data protection and complaints systems equally seriously gain in decision‑making speed, control quality and market trust. In a multi‑jurisdictional growth environment — from the EU to Singapore and Dubai — a unified, technological and legally sound whistleblowing program becomes a condition for scaling.

I support transparent, effective systems that bring benefits to business and people. If you are preparing to register a legal entity in the EU, aiming for a new financial license or want to strengthen corporate governance, embed whistleblowing into the architecture from day one. COREDO’s practice shows: a properly designed and honestly implemented program pays off, reduces risks and makes the company stronger – regardless of jurisdiction and stage of development.

I have been building COREDO since 2016 as a place where entrepreneurs receive not only company registration and licenses, but a comprehensive risk management strategy. During this time the COREDO team has implemented projects in the EU, the United Kingdom, the Czech Republic, Slovakia, Cyprus, Estonia, Singapore and Dubai and sees a common pattern: sustainable international growth is impossible without a risk-based approach (RBA) embedded in the process of registration, licensing, AML compliance and operational management.

My practical focus:

to make the company’s risk management understandable to the owner and measurable for the CFO. To do this I rely on a risk matrix, a clear risk appetite, KYC/CDD/EDD procedures and automated transaction monitoring. Our experience at COREDO has shown that a properly configured risk matrix reduces TTM when entering a market, lowers the cost of AML controls and increases the trust of regulators and banking partners.

Risks of international company registration

Illustration for the section «Risks of international company registration» in the article «Risk-oriented approach – building a risk matrix»

Registration in the EU, Singapore, the United Kingdom or Dubai: it’s about strategy. I consider a jurisdiction through the lens of business risk assessment: the regulatory regime (AMLD5/AMLD6 in the EU, EBA guidelines, standards FATF and Wolfsberg), the transparency of beneficial ownership registers, substance requirements, taxation, currency and cross-border risks, and GDPR when processing client data.
COREDO’s practice confirms the effectiveness of an approach in which the assessment of commercial and regulatory risk takes place before incorporation. For example, when launching a payments business in the United Kingdom we calculate in advance the impact of FCA requirements for safeguarding, governance and KYC/CDD, and for Singapore: MAS standards on AML/CFT and MPI/SPI licensing. For Cyprus (CySEC) it is important to consider the criteria for forex dealers, for Estonia — the current requirements for VASPs and substance, and for Dubai: VARA’s framework for virtual assets.

AML Compliance: from KYC/CDD to onboarding

Illustration for the section «AML Compliance: from KYC/CDD to onboarding» in the article «Risk-oriented approach – building a risk matrix»

A strong AML compliance is not a sales stop-factor, but a tool for safe growth. At COREDO we deploy KYC and CDD policy around risk-oriented client segmentation: low-threshold and high-risk clients receive different verification scenarios, different transaction monitoring rules and different SLAs. I always include in the scope:
  • the process of client identification and verification (e-KYC, biometrics, document verification and trusted registers);
  • verification of ultimate beneficial owners (UBO), including complex ownership structures and circumvention schemes (shell companies);
  • PEP screening and sanctions lists (OFAC, EU, UN) and sanctions control with regular updates;
  • source of funds and source of wealth, as well as assessment of counterparty and third-party risk (vendor Due Diligence).

The key to effectiveness is implementing RBA in AML processes.

I set risk scoring at the entry, disclose rules for segmenting clients by risk and determine where EDD is needed (Enhanced Due Diligence). For high-risk clients I strengthen monitoring, activate scenarios for layering/structuring/smurfing, increase the frequency of profile reviews and expand the list of documents.

Risk-based approach to onboarding

I start with a risk heat map for the product line and geography. Then I form rules:

  1. initial assessment of the client’s profile (inherent risk): country, industry, product, onboarding channel, type of transactions;
  2. assessment of control effectiveness: data quality, verification, sanctions filters, triggers;
  3. calculation of residual risk, determination of the level of checks (CDD or EDD), configuration of limits and thresholds.
The solution developed at COREDO allows synchronizing risk scoring with front-end onboarding and transaction monitoring. This eliminates the gap between sales promises and real AML requirements.

Risk matrix: building and calibration

Illustration for the section 'Risk matrix: building and calibration' in the article 'Risk-oriented approach – building a risk matrix'

The risk matrix is an operational management model, not a “check-the-box” document. I combine qualitative and quantitative methods: interval scales for risk factors (country, product, channel, client), a points-based risk scoring system (risk scoring), weighted ranking of risks and a risk heat map for visualization. I separate inherent risk and residual risk to see the effect of controls and prioritize improvements.
When building it I align the risk appetite and the risk matrix at the board of directors level. Then I form segmentation rules, KRIs, and threshold values for automated monitoring rules. The COREDO team configures threshold setting and tuning to reduce false positives and avoid blind spots, taking into account the cost of errors: false positives vs false negatives and their economic consequences.

Risk matrix for a legal entity in the EU

I use sources: requirements of AMLD5/AMLD6, EBA guidelines, local FIU rules, Wolfsberg practices. I define the risk taxonomy: customer, product, geographic, distribution channels, operational and regulatory. I assess probabilities and impact using probabilistic models and scenario analysis, and include stress-testing for high-risk segments.

Next, scaling. For example, country by FATF and local lists, industry by historical frequency of incidents, product by level of anonymity and speed of funds turnover, channel by presence controls. I obtain a risk heat map, approve thresholds for CDD/EDD and the review frequency of profilers.

Risk matrix for an international group

In an international group I maintain common principles and local adaptation. The group level sets the baseline risk appetite and minimum KYC standards/CDD/EDD. Subsidiaries in Estonia and Cyprus inherit the matrix but receive local weights and data sources. In the UK I add FCA emphases, in Singapore – MAS, in Dubai, VARA. This model preserves comparability of metrics and covers multi-jurisdictional risk.

Client risk scoring and residual risk

I set the formula:


Risk Score = Σ(weight_i × factor_i)

where factor_i are normalized values for country, product, channel, customer profile, counterparties and transactional patterns. For residual risk I apply the model:


Residual Risk = Inherent Risk × (1 − Control Effectiveness)

Control effectiveness is calculated based on backtesting results, precision/recall and FPR for monitoring rules.

I use Explainable AI so the model’s transparency holds up in an audit. The COREDO team performs calibration, comparing ROC/AUC and the alerting economics, and adjusts threshold optimization taking into account the cost of errors and investigation resources.

Thresholds for moving a client into high risk

I rely on risk appetite and operational capacity. Above the critical threshold the client moves into the elevated risk segment and receives EDD: an expanded document package, an in-depth analysis of source of wealth, additional sanctions and PEP checks, limits and enhanced monitoring. For low-threshold clients the thresholds are softer, SLAs shorter, but with control of transactional anomalies.

RegTech: data lineage and Explainable AI

Illustration for the section «RegTech: data lineage and Explainable AI» in the article «Risk-oriented approach – building a risk matrix»
Automation delivers the greatest impact when the business owns its data. I implement normalization and consolidation of data from different jurisdictions, ensure data lineage, build unified reference directories and data quality controls. As RegTech layers I use graph analytics and entity resolution to uncover hidden connections and structures, machine learning to detect anomalies, and orchestration of investigations in case management.

Automated transaction monitoring rules derived from the matrix cover key scenarios: structuring, layering, smurfing, evasion schemes and cross-border anomalies. I build human-in-the-loop verification so that analysts augment ML signals with their expertise. Model risk management includes backtesting, calibration of scoring models and regular parameter reviews.

Data sources for the risk matrix

I use a combination: sanctions lists and PEP registers, corporate registries and beneficial owner registers, verified e-KYC providers, transaction logs, internal customer profiles and external negative news. For data quality I apply deduplication, name standardization, geo-normalization and completeness checks. GDPR and local data protection in the EU are mandatory requirements for architecture and processes.

Transaction monitoring and false positives

First I create baseline rules by risk segments and jurisdictions, then perform iterative tuning. I measure precision, recall, FPR, AUC, calculate the cost of empirical errors and adjust thresholds taking team capacity into account. I reduce false positives by combining contextual attributes and graph features, which improves signal quality without loss of sensitivity.

Orchestration of investigations in GRC

I integrate the risk matrix and AML processes into the corporate GRC platform to provide a unified control cycle: planning – monitoring – adjustment. In case management I build workflows with an escalation matrix and SLAs, automate SAR (Suspicious Activity Report) preparation and interaction with the FIU, and add dashboards for KRIs and KPIs of the compliance unit.

How to manage the board of directors’ risks

Illustration for the section 'How to manage the board of directors' risks' in the article 'Risk-oriented approach – building a risk matrix'
The strategy begins with risk appetite. The board approves risk limits, target KRIs, and the budget for controlled automation. Then I document roles and responsibilities: risk owners in business lines, compliance as the second line of defense, internal audit as the third. I regularly prepare risk reporting for management and the board of directors with a heatmap, incident trends and control economics.

Structure of the risk-oriented approach

The policy covers: risk taxonomy and risk universe, quantitative and qualitative assessment methods, rules for client segmentation by risk, KYC/CDD/EDD procedures, sanctions screening, transaction monitoring, rules for threshold setting and tuning, third-party control and vendor due diligence, governance models and escalation matrix.

Documentation, control and audit testing

I establish a mandatory audit trail, requirements for documenting risk assessments and evidence of client ranking. Testing the effectiveness of controls (control testing) is carried out according to the plan, with a sample of cases, backtesting, threshold calibration and model adjustments. Regular internal and external audits confirm process maturity and readiness for regulator inspections.

Change management

I maintain regular trainings on AML, scenario analyses and working with systems. Change management includes the approval process for new products (compliance by design), migration to the cloud or on-premise, TCO analysis and scalability for multi-jurisdictional business.

COREDO cases: international launches

One of our recent projects, Licensing of a crypto service in Estonia. The COREDO team built a risk matrix based on AMLD5/AMLD6, integrated e-KYC and graph analytics for UBOs, included PEP and sanctions lists, and configured EDD for high-risk clients. We demonstrated a mature RBA to the regulator and agreed on an internal control plan and regular testing.

In the UK I supported the team in obtaining a payment institution license. We built a risk heat map by product, agreed on safeguarding and SAR process orchestration, implemented Explainable AI for scoring and carried out backtesting of rules. As a result, the business gained transparent onboarding, performance metrics, and stable interaction with banks.
In Cyprus we launched a forex broker under CySEC. The solution developed at COREDO included counterparty risk assessment, monitoring scenarios for suspicious schemes, threshold tuning taking market volatility into account, and EDD for clients from high-risk jurisdictions. We proved the economics of compliance: reduced FPR while maintaining high recall and controllable investigation times.
In Singapore we helped a fintech with a MAS license. I integrated risk-based processes into the product lifecycle, implemented third-party controls and vendor due diligence, performed data normalization across different geographies, and ensured compliance with GDPR and local data protection requirements. For Dubai we adapted the matrix for VARA, accounted for the specifics of virtual assets and the provider’s risk management requirements.

The economics of compliance: ROI and TCO

I view compliance as an investment in reliability. Assessing the ROI from implementing a risk-based approach includes reducing the share of false positives, decreasing manual workload, speeding up onboarding, and increasing the share of customers who pass initial screening. Total Cost of Ownership changes when moving to the cloud. At the same time, on-premise retains an advantage when data control requirements are high. The COREDO team helps choose an architecture taking into account KPIs, SLAs, budget, and regional constraints.
Scaling risk-based processes as the business grows requires centralization of methodology and local teams for execution. I evaluate outsourcing AML services vs an in-house team, and build a hybrid model to support peak loads and standardize quality. This approach speeds up the launch of new jurisdictions and maintains a consistent level of maturity.

Roadmap for implementing RBA in 90 days

First 30 days: diagnostics.
I document the risk appetite, build the initial risk matrix, describe KYC/CDD/EDD, assess data quality and sources, create an automation plan and quick wins. Meanwhile the COREDO team configures basic sanctions and PEP processes and prepares policy templates.

Days 31–60: design and pilot.
I run risk scoring, integrate onboarding and transaction monitoring, enable case management and the escalation matrix, configure KRI dashboards. We carry out backtesting, threshold tuning and train the investigations team.

Days 61–90: production environment.
I expand rule coverage, introduce regular control testing, approve risk reporting to the board of directors, finalize the audit trail and the SAR/FIU procedure. After that, quarterly calibrations and an annual scenario analysis with stress tests.

Questions from leaders: recommendations

How to align risk appetite and the risk matrix?

I start with the business strategy: geography, products, channels. Then I set acceptable risk levels and translate them into controllable KRIs. The board approves thresholds, and business lines receive clear rules.

How to assess third-party and vendor risks?

I conduct vendor due diligence: corporate registries, UBO, sanctions, PEP, data quality control and SLAs, scenario analysis of incident impact. For critical vendors, EDD and regular review.

How to adapt the risk matrix to EU and Asian legislation?

I build the core of the matrix, then add local weights and sources, taking into account guidance from FATF, EBA, MAS, VARA and local FIUs. This approach preserves comparability and covers local requirements.

How to manage false positives in transaction monitoring?

I combine rules and ML, use graph features, perform calibration on precision/recall/FPR, calculate the economics of errors and adjust thresholds to the team’s SLA. Human-in-the-loop reduces the risks of incorrect automation.

What resources are needed at the RBA implementation stage?

A methodologist, data lead, transaction analyst, integration engineers, compliance officer and a business representative. The COREDO team covers roles for key modules to speed up deployment and transfer the practice to the internal team.

A reliable partner for complex challenges

I build COREDO as a partner that takes on not only company registration and obtaining licenses, but also real responsibility for risk management. When a company enters a new market in the EU, Singapore, the UK or Dubai, I provide a structured RBA: a risk matrix, effective KYC/CDD/EDD, automated monitoring, GRC integration and measurable reporting. This approach creates resilience to regulatory requirements, increases the trust of banks and investors and accelerates scaling.

If you are planning a launch in a new jurisdiction, preparing a crypto, payments or forex license, building AML compliance or reviewing your current risk matrix, the COREDO team is ready to offer a practical solution. I am responsible for the architecture and strategy, colleagues handle methodology and implementation. As a result you get a transparent process, time savings and confidence in every subsequent step.
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