COREDO – EU Legal & Compliance Services Expert legal consulting, financial licensing (EMI, PSP, CASP under MiCA), and AML/CFT compliance across the European Union. Headquartered in Prague, we provide seamless regulatory solutions in Germany, Poland, Lithuania, and all 27 EU member states.
Alex Barnett
Onboarding ManagerBefore joining COREDO, Alex Barnett worked in client service and onboarding for corporate customers. That background is especially useful on projects where materials arrive from several contributors and requirements have to be explained to people without specialist training.
Role at COREDO
Onboarding Manager
June 2024 – present
Combines document requests into a single, clear list and explains the purpose of each item. In correspondence, he separately notes what has already been received, what is still missing and who the next step depends on. Compliance decisions and the legal review of documents remain with the relevant specialists.
Key areas
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Starting the cooperation
Runs the kick-off meeting, introduces the client to the stages of the work, the team and how information will be exchanged, and agrees who is responsible for preparing materials and the next immediate steps.
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Document collection and KYC/KYB coordination
Sends document lists agreed with the specialist team, explains formatting requirements and tracks what arrives, checking completeness against the agreed list and following up on anything missing. Helps clients complete questionnaires and provide information on the company, its activity and ownership structure, then passes the materials to the compliance team and coordinates replies to any further requests.
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Tracking onboarding status
Keeps track of the onboarding status, notes dependencies and delays, and reminds participants of agreed actions; questions that need a specialist's decision are passed on to the responsible person without delay.
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Handover to the specialist team
Organises the handover of the materials gathered, the agreements reached and any open questions, and checks that the receiving team understands the current status and what comes next.
Professional experience
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January 2021 – May 2024 Client Onboarding Specialist European corporate and administrative business-support company — Employer name withheld under NDA.
Coordinated the onboarding of new clients from the kick-off conversation through to handing materials to the responsible consultant. Kept lists of missing documents, agreed the sequence of actions and stayed in touch with company representatives. Took part in updating client-facing instructions, request templates and checklists.
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September 2016 – December 2020 Client Services Coordinator Administrative services provider for small and medium-sized businesses — Employer name withheld under NDA.
Handled enquiries from corporate clients, checked applications for completeness and coordinated the work of internal departments. Tracked the progress of requests and kept clients informed of their status. Gradually focused on supporting new customers and preparing clear onboarding instructions.
Further training and certificates
- Customer Service and Enquiry-Handling Fundamentals 2016 Receiving enquiries, business correspondence, tracking task completion and keeping clients informed about progress.
- Client Onboarding and Service-Process Design 2021 Building the onboarding sequence, assigning responsibility, preparing instructions and handling delays.
- KYC/KYB Fundamentals and Collecting Corporate Client Information 2023 Working with questionnaires, corporate documents and ownership-structure information; preparing materials for review by the specialist team.
Languages
- English (native)
- Czech (B2)
- German (B1)